Telephone dialogue
Test Summary
0 of 1 Questions completed
Questions:
Information
You have already completed the test before. Hence you can not start it again.
Test is loading…
You must sign in or sign up to start the test.
You must first complete the following:
Results
Results
0 of 1 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- Current
- Review
- Answered
- Correct
- Incorrect
-
Question 1 of 1
1. Question
-
Business Call Dialogue: John Calling for Amelia James
Receptionist:
Good afternoon, Eagle Electronics, how may I assist you today?
John:
Good afternoon. This is John Miller from ABC Corporation. I’m calling to speak with Amelia James, but I don’t have her number. Could you help me with that, please?
Receptionist:
Of course, Mr. Miller. May I ask what this is ?
John:
I’m to request an update on the project outline she’s working on. I need her to send it to me as soon as possible.
Receptionist:
Understood, thank you. Please the for a moment while I you to her department.
Music plays while John is on hold.
Receptionist (returns):
I’m sorry, Mr. Miller, it seems that Ms. James’s line is currently . Would you like to hold the line, or would you prefer to a message?
John:
I’ll leave a message, thank you.
Receptionist:
Certainly. Could you please out your name and company for me, using the phonetic alphabet? That way I can make sure she gets the correct details.
John:
Absolutely. My name is John Miller, that’s J as in Juliet, O as in Oscar, H as in Hotel, N as in November. And my last name is Miller, M as in Mike, I as in India, L as in Lima, L as in Lima, E as in Echo, and R as in Romeo. I’m calling from ABC Corporation, that’s A as in Alpha, B as in Bravo, C as in Charlie.
Receptionist:
Thank you, Mr. Miller. And what is the message you would like me to on to Ms. James?
John:
Please let Amelia James know that I need the project outline sent to me as soon as possible. Could you also ask her to once it’s sent?
Receptionist:
I’ll make sure she receives your message. Would you like to leave your number as well, in case Ms. James needs to reach you?
John:
Yes, please. My direct line is 555-123-4567. That’s 555-123-4567.
Receptionist:
Got it, Mr. Miller. To confirm, I’ll be passing on the message that you’ve requested the project outline from Ms. James, and you’d like her to send it to you ASAP, and to confirm once it’s done. Is there anything else I can you with?
John:
No, that’s everything. Thank you for your help!
Receptionist:
You’re very , Mr. Miller. Thank you for your call, and we’ll make sure Ms. James receives your message. Have a great day.
John:
Thank you, you too. Goodbye.
Receptionist:
Goodbye.
CorrectIncorrect -