Making an Appointment
5 Topics | 4 Tests
The job interview.
3 Topics | 6 Tests
Talking on the Telephone.
4 Tests
Formal & Informal Language.
1 Topic | 5 Tests
Writing letters, Emails and Copy.
2 Topics | 3 Tests
Talking about Numbers.
1 Topic | 2 Tests
Describing Data
2 Topics | 3 Tests
Meetings
2 Topics | 1 Test
The Star System
Time limit: 0
Test Summary
0 of 5 Questions completed
Questions:
Information
You have already completed the test before. Hence you can not start it again.
Test is loading…
You must sign in or sign up to start the test.
You must first complete the following:
Results
Test complete. Results are being recorded.
Results
0 of 5 Questions answered correctly
Your time:
Time has elapsed
You have reached 0 of 0 point(s), (0)
Earned Point(s): 0 of 0, (0)
0 Essay(s) Pending (Possible Point(s): 0)
Categories
- Not categorized 0%
- 1
- 2
- 3
- 4
- 5
- Current
- Review
- Answered
- Correct
- Incorrect
-
Question 1 of 5
1. Question
Sort elements
- "In my previous job as an event coordinator, we were organizing a large corporate event for over 500 attendees. Three days before the event, the keynote speaker canceled unexpectedly due to an emergency."
- "As the event coordinator, it was my responsibility to find a replacement speaker quickly while ensuring that all other aspects of the event were still on track."
- "I immediately contacted several other speakers in our network and explained the situation. After finding a suitable replacement, I worked closely with the speaker to adjust the schedule and prepare the presentation. At the same time, I coordinated with the rest of the team to ensure that attendees were informed of the change and that the event could still run smoothly."
- "We secured a new keynote speaker within 24 hours, and the event went ahead as planned without any noticeable issues. The client praised us for our ability to handle the last-minute change professionally, and the feedback from attendees was overwhelmingly positive."
-
Situation:
-
Task:
-
Action:
-
Result:
CorrectIncorrect -
Question 2 of 5
2. Question
Sort elements
- "At my last job as a customer service representative, a customer contacted us with a complaint about a defective product they had received just days before an important event."
- "My goal was to resolve the issue quickly and make sure the customer had what they needed before their event."
- "First, I apologized to the customer and assured them that we would resolve the issue. I immediately checked our inventory to see if we had the product in stock for a replacement, but we didn’t. I then contacted a nearby store to see if they could expedite shipping of the item, and arranged for express delivery to ensure it arrived on time. I also provided the customer with a discount on their next purchase as a goodwill gesture."
- "The replacement product arrived the day before the customer’s event, and they were extremely grateful. Not only did they send us a positive review, but they became a repeat customer as well. My manager recognized my quick thinking and effort to turn a negative situation into a positive one."
-
Situation:
-
Task:
-
Action:
-
Result:
CorrectIncorrect -
Question 3 of 5
3. Question
Sort elements
- "During my time at university, I worked on a group project where we had to develop a marketing strategy for a local business. The group consisted of five people, but two members were often unresponsive and missed several meetings."
- "As the team leader, it was my job to ensure that the project was completed on time, and that we presented a cohesive strategy, despite the lack of participation from some team members."
- "I reached out to the two unresponsive members individually to understand why they were falling behind and offered to help them catch up. I also delegated tasks based on each team member’s strengths, so that everyone was contributing in a meaningful way. Additionally, I scheduled more frequent meetings and check-ins to ensure everyone stayed on track."
- "By redistributing the workload and improving communication, we were able to complete the project ahead of the deadline. The business was very impressed with our marketing strategy, and our professor awarded us the highest grade in the class. The experience taught me the importance of teamwork and how to lead by supporting others."
-
Situation:
-
Task:
-
Action:
-
Result:
CorrectIncorrect -
Question 4 of 5
4. Question
Sort elements
- "In my previous role as a project manager, I was overseeing two important projects that both had deadlines in the same week. One was for a new client, and the other was a major project for a long-term client."
- "I had to ensure that both projects were completed on time and to the satisfaction of the clients, despite having limited resources and time."
- "I prioritized tasks by importance and urgency. I delegated specific tasks to my team based on their expertise and made sure to check in regularly to monitor progress. I also set clear milestones for both projects to keep everything on track and communicated with both clients to manage their expectations. When it became clear that one project needed more attention due to unexpected complications, I adjusted the timeline for the other project slightly and arranged additional resources to ensure both were completed successfully."
- "Both projects were delivered on time. The new client was impressed with our efficiency, and the long-term client appreciated the communication and quality of work. My ability to manage priorities under pressure led to positive feedback from both clients and my manager."
-
Situation:
-
Task:
-
Action:
-
Result:
CorrectIncorrect -
Question 5 of 5
5. Question
Sort elements
- "While working as a team lead in a retail store, we experienced an unexpected surge in customers during the holiday season, which put a lot of pressure on the staff."
- "My responsibility was to ensure that the store continued to run smoothly, and that customers were attended to quickly despite being short-staffed."
- "I stepped in to manage both the floor and the cash registers to help balance the workload. I also assigned specific staff members to high-traffic areas of the store to ensure that customers could find help more easily. Additionally, I implemented a system where staff took shorter, more frequent breaks to keep energy levels up during the busy periods. I regularly checked in with each team member to provide support and address any concerns."
- "The team stayed organized and motivated, and we were able to serve all customers efficiently despite the increased demand. Our store hit record sales that month, and several customers gave positive feedback on how helpful and attentive the staff were. My manager recognized my leadership in maintaining order during such a hectic time."
-
Situation:
-
Task:
-
Action:
-
Result:
CorrectIncorrect